DREAME OFFICIAL

Warranty Policy & Conditions

This warranty policy applies to products genuinely distributed by PT DREAME TECHNOLOGY INDONESIA (NIB: 3001230057918), which will be warrantied according to the policy / decision of the order.

General Policy:

1. Products are warrantied according to the general warranty policy of each category

2. The product will be warrantied or replaced in case of irreparable technical errors by the manufacturer (except appearance).

3. Regulations on reception and processing time (from the time of warranty receipt): Inspection time: Maximum 48 working hours (excluding Saturdays, Sundays and holidays). Warranty processing time: 7-14 working days (excluding Saturdays, Sundays and holidays).

4. Products will be repaired free of charge when the product is damaged due to technical errors from the manufacturer during the specified warranty period.

5. Each product has its own warranty policy. Please carefully review the warranty policy for each product category below.

If any other problem arises, customer service will contact to notify the customer at least 24 hours in advance.

Warranty Conditions:

1. The product is still within the warranty period, has a "Warranty card" or "Purchase invoice" or "Order record on E-commerce system".

2. The product must be intact, not repaired by places other than PT DREAME TECHNOLOGY INDONESIA.

3. The serial number and model number on the product must match the serial number and model number on the DREAME warranty system and product packaging.

4. The product is damaged due to manufacturer defects under normal use conditions; There are no signs of arbitrary opening or repair by an unauthorized company or person.

Replacement Conditions:

1. The product is entitled to a 1 for 1 exchange policy if there is a technical error that cannot be fixed by the manufacturer within the first 7 days (from the date of purchase). Product replacement policy and time will depend on each individual product category. Please refer to the information below to clearly understand the product categories and replacement conditions of each product line.

2. Replaced products are products of equal price, same category, same specifications, and same color. (In case there is no longer a product with the same model as the original product, DREAME will replace it with another product equaling to the original product's value). Or DREAME's customer service will contact the customer to negotiate a product replacement.

3. The product must have an intact box, not torn, not spliced, not erased.

4. When applying for the replacement service, please provide valid proof-of-purchase, the original receipt or invoice.

5. The returned goods should be packed in good condition, and the labels and various logos of the returned goods and accessories show no signs of tampering or alteration.

6. When returning the goods for replacement, please return the full set of goods (including the original packaging, all accessories) with valid proof-of-purchase, the original receipt or invoice. After examination and confirmation, you will get a new product of the same model and specification.

Replacement Service will not be covered in any of the following circumstances:

1. Valid proof-of-purchase, original receipts or invoices are not provided, or show signs of tampering or alteration.

2. Request for return & refund service out of non-quality issues or without giving relevant return reason is made more than seven (7) calendar days of the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date.

3. The returned goods, packaging, accessories, gifts and user manuals are not intact.

4. Any fault or damage to the product caused by man-made errors, or any quality problem caused by unauthorized modification, improper installation, and incorrect use or operation not in accordance with the instructions of the official instructions or manuals are found after all appropriate tests are conducted.

5. After the confirmation of return & refund service, corresponding goods are not sent within fourteen (14) calendar days

Replacement Service will not be covered in any of the following circumstances:

1. Valid proof-of-purchase, original receipts or invoices are not provided, or show signs of tampering or alteration.

2. Request for return & refund service out of non-quality issues or without giving relevant return reason is made more than seven (7) calendar days of the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date.

3. The returned goods, packaging, accessories, gifts and user manuals are not intact.

4. Any fault or damage to the product caused by man-made errors, or any quality problem caused by unauthorized modification, improper installation, and incorrect use or operation not in accordance with the instructions of the official instructions or manuals are found after all appropriate tests are conducted.

5. After the confirmation of return & refund service, corresponding goods are not sent within fourteen (14) calendar days

Definition of Warranty Period:

1. The warranty becomes effective from the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date (if the delivery date is later than the purchasing date).

2. If the valid proof-of-purchase, original receipts or invoices are lost, the warranty period starts from three months later than the date on the bottom nameplate of the product.

3. After you obtain the replacement service, the warranty period will start from the replacement date, which requires for valid proof of replacement.

4. Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer.

Limitations on Warranty:

DREAME products are engineered and constructed for normal domestic household purposes.

If the DREAME product is used in a non-domestic environment, the warranty period of the main body is three months the warranties set forth do not cover :

• Failures caused by:

1. Use of a DREAME product which is not in accordance with the “Usage Restrictions” in the User Manual.

2. Use of a DREAME product for cleaning white ashes, sand, dust and other non-household garbage.

3. Use of a DREAME product for decoration, ornament or cleaning in a commercial environment.

4. Use of a DREAME product for cleaning in an environment with special adsorption chemicals, metal or othermicroparticles.

5. Use of a DREAME product in an environment with corrosive objects.

6. Accessories and other consumable parts, such as filters, brushes, unless the consumable part has been damaged due to a defect in materials or workmanship in a non-consumable part of the Product(s).

7. Normal wear and tear and decorative parts damage.Ⅱ. The product you purchased is a prototype, the model or SN of which does not follow the SN coding rule for abrand new complete machine.

Fee-based Warranty Repair Service:

• Free warranty repair service will not be applicable in any of the following circumstances but you can choose fee-based warranty repair service:

1. Products purchased from unauthorized dealers or sellers

2. Damage caused by improper use, maintenance, and storage.

3. Products and accessories found to be defective after the warranty period has expired.

4. Products damaged due to improper dismantling by the customer or unauthorized third parties.

5. Products damaged due to force majeure, including without limitation, acts of God, strikes, riots, labor disturbances, material shortages, nonperformance by subcontractors or suppliers, abnormal manufacturing conditions or costs, delays or failures of carriers or communications, fire, flood, storms, ice, snow, accident, war,explosion, accidents, epidemics, governmental orders or regulations or inability to secure any necessary governmental or other permits, court orders, or any other reason beyond the reasonable control of us.

6. Product failure or damage subjected to misuse or abuse, whether by accident or man-made causes (including but not limited to operation errors, liquid inlet, improper swap, scratch, bump during transportation or carrying,inappropriate voltage, etc).

7. After the confirmation of warranty repair service, corresponding goods are not sent within fourteen (14) calendar days.

• Relevant Charges

1. After receiving the defective product sent by the customer, Dreame Repair Center or its authorized Repair center will inspect the product to determine whether it is within the warranty. If the product’s quality defect is covered by the warranty, we will bear the inspection fees, material costs, labor costs and shipping costs.

2. For products damaged due to man-made causes or products outside warranty, you will need to pay for repair fees, parts costs, and one-way shipping costs if you request repair service.

3. If you cancel the repair service for products damaged due to man-made causes or products outside warranty, you will have to bear the round-trip shipping costs.

Limitations Of Action and Liability:

• No claim or action against DREAME for breach of this Agreement or the transaction contemplated hereunder may be asserted or brought more than one year after the cause of action or claim accrues. In all circumstances, our maximum liability shall not exceed the purchase price paid for the product.

Other Notes:

1. Except for special requirements, please do not send back seriously damaged batteries with problems such as damaged battery cells, swollen cells, or liquid leakage; if they have been sent, they will be scrapped by DREAME.

2. Only products purchased from PT DREAME TECHNOLOGY INDONESIA or its authorized distributors can enjoy the after-sales service provided by this policy.

3. If the consignee address provided by the customer is incorrect, or the recipient refuses to receive the goods, the resulting loss shall be borne by the customer.

In case of non-delivery or return upon rejection, we will custody the goods for you, and the resulting storage fees and any other possible costs shall be borne by you. If the goods are not claimed for more than thirty (30) calendar days, Dreame repair center has the right of final disposal.

Before sending the product for maintenance, please carefully deal with the characteristic items and decorations (Including but not limited to decorative stickers, UAS stickers, paint spraying, etc.) attached to the original product. Dream repair center is not liable for any damage or loss of these personalized items and decorations.

To ensure your rights and interests, upon receiving the purchased product, please check whether it is in good condition (whether there are any damages due to logistics problem or other causes). If the outer packaging of the product is damaged, please refuse to sign for it and return it by the courier company. If the consignee authorizes the courier company to send the package to the designated place without signing for it in person, he/she will be responsible for the loss or damage caused. If the outer packaging is intact, and the internal physical objects are abnormal or damaged due to logistics transportation, you should contact PT DREAME TECHNOLOGY INDONESIA or Dreame after-sales service team to report within 24 hours, otherwise such problems shall not be handled.

Contact Information:

1. For any questions about the warranty policy and after sales report, please contact our after-sales service team via:

Company：PT. DREAME TECHNOLOGY INDONESIA

Customer service Email: customercare@dreame.co.id

Customer service WhatsApp: 082246688080

Company Address: Soho Capital – Podomoro City, Tanjung Duren Selatan, Grogol Petamburan, Jakarta Barat, DKI Jakarta

2. If there is any change to the policy, the recently updated document shall prevail

3. If any of the terms and conditions of the policy conflict with national or local laws, the law shall be the standard. The policy shall be the standard when all the terms and conditions comply with relevant laws and regulations.